Ask the Pro

GPay FAQ’s

I cannot start my machine; I keep seeing a spinning arrow. How do I proceed?

Poor cellular service will affect the ability to start machines; you may get a spinning arrow and are unable to get to the 'start machine' screen. Contact American Laundry Equipment Corp for assistance at #1-781-894-6600 Ext. 3.

 

I signed up, but I did not get a confirmation email and I cannot log in. What do I do?

Be sure you have used the correct email address. Verify if there are any typos or errors in the email address. Click on get password help and enter the correct email address to reset your password. You will receive the option to enter your valid email address.

 

I cannot see what I am typing on the screen. How can I fix this?

Make sure "Dark Mode" on the iPhone is turned off or screen will be hard to see.

Swipe up on your home screen, press and hold the light slider to go to the on/off mode. Turn "Dark Mode" off.

 

I am trying to install the GPay App, but I do not have a registration code. Where can I get the code?

The registration code should be posted in your laundry room, or you can get it by contacting your building manager or American Laundry Equipment Corp at #1-781-894-6600 Ext. 3.

However, the quickest way to get up and running is to download, install, and register the GPay app while you are in your laundry room. You will not need the registration code as the app will see your location automatically.

 

I do not see any machines listed. What do I do?

Bluetooth is turned off. Turn Bluetooth on manually in the settings screen so machines will be visible to user. If machines are still not visible restart phone and turn off and then on Bluetooth to reset Bluetooth.

Washer-Extractors

My washer won't start

  1. Check main fuse or circuit breaker on power supply. Check control circuit fuse on the Control module. Check for broken or disconnected electrical wires.

  2. Check door handle switch operation. Make sure that the door handle switch lever arm has completely depressed the switch. Adjust if necessary.

  3. Check continuity in switch and at terminals in the electrical junction box.

  4. Check coil and contacts. If relay does not energize, door lock solenoid will not energize.

  5. Replace timer motor.

The wash motor runs contiguously in one direction

  1. If the reversing timer motor stopped then replace.

  2. If the drain valve stays open then check valve for obstructions.

  3. If the level will not build up then check level switch function.

  4. If the level switch not activated or water overflows through the overflow then check.

  5. Level switch and replace if necessary.

The motor momentarily starts on and off in spin cycle

  1. Check the drain valve and drain off the machine.

Washer will not fill with water

  1. There may be no water from service line. Check shut-off valve on main supply.

  2. Inlet valve may be clogged. Remove supply hoses and check screens in valves - clean or replace.

  3. The inlet valve may be defective. Check solenoids for proper function.

  4. Check level switch, program timer contacts or you may have a defective selector switch.

The program timer will not advance

  1. If there is no impulse from reversing timer then check and replace if necessary.

  2. May be a defective timer, level switch or timer gear.

Tumbler Dryers

Dryer will not start

  1. Make sure the door is completly closed. Make sure that timer is in off position.

  2. Has the push to start knob been depressed for three seconds?

  3. Has a main fuse opened or is a main circuit breaker tripped?


Dryer will not heat

  1. Check gas shut-off valve.

  2. Is the dryer in cool down mode?

  3. Lint screen may be clogged.

  4. The air flow may be insufficient.


The clothes are not satisfactorily drying

  1. Was enough heating time allocated for the load.

  2. Lint screen may be clogged.

  3. Check the exhaust duct to the outside and clean if necessary.